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Our experts will answer your specific questions and provide technical assistance via the support e-mail. We solve your problems!

For assistance with PROCON-WEB, PROCON-WIN please contact:


For assistance with ResMa, please contact:


Service-level agreements (SLAs)

More than service - quick and uncomplicated

Free updates, extended advice and faster help.

Through service-level agreements (SLAs), several levels of comprehensive service are available to you. Whether concrete application support, faster consulting assistance or free updates. You are always up to date and receive additional functionality to your product once or twice a year.

Hotline: +49 9391 9896-940

Monday to Thursday:
9:00 a.m. - 12:00 p.m.
1:00 p.m. - 4:30 p.m.

9:00 a.m. - 1:00 p.m.

* Costs may arise when using the hotline.

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Request service-level agreement (SLA)

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