Our support - Fast. Easy. Direct.

You benefit from quick and easy-to-understand help to make the best possible use of our products in your application. Our support team is always on hand to ensure that you achieve the best results.

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Years of experience

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Customers

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Licences

Quick & easy support - we help you further

As part of our free basic services for current software solutions, we offer you the following:

  • Support with questions about the basic installation

  • Provision of patches and - in exceptional cases - updates to eliminate errors, within the frame of the guarantee in accordance with the GTC and after assessment by the support employee

Our support at a glance

We offer you comprehensive support for all questions and concerns. Don't hesitate to contact us - our dedicated team will provide you with professional assistance to find solutions for your individual needs.

Support without SLA contract

Do you need support with the application or solving error situations? We assist you in your requirments. For comprehensive and personalised support by phone or remote access, we offer our pay-per-use support for exclusive requests. About our form you can easily request our support and get the help you need.

Our pay-per-use support is available for additional services that are subject to a charge. These include:

  • Support in isolating or eliminating error situations by telephone or remote access (Teams or TeamViewer)

  • Individual advice on application topics with the development of proposals or support via online access

  • Support with the installation of the application, updates or patches and support with installation on a specific hardware or software environment

Download pay-per-use form

For paid support, download the form below and benefit from our comprehensive support. Our experts will take care of your concerns and answer your questions.

Enquiry SLA contract (Service Level Agreements)

Have you not yet concluded a service level agreement (SLA) with us and would like to benefit from professional support in the future? Simply send us your request for a customised service level agreement and ensure fast, reliable and comprehensive support.

Free updates, extended advice and faster help.

Through service-level agreements (SLAs), several levels of comprehensive service are available to you. Whether concrete application support, faster consulting assistance or free updates. You are always up to date and receive additional functionality for your product.

With our service level agreements (SLAs), you benefit from free updates, extended advice and fast help.

Email: sales@gti.de

Monday to Thursday:
9:00 a.m. - 12:00 p.m.
1:00 p.m. - 4:30 p.m.

Friday:
9:00 a.m. - 1:00 p.m.

Request SLA contract (Service Level Agreement)

Request SLA contract (Service Level Agreement)

Send us your enquiry for more information on our SLA contracts.

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Download area Support Centre

Whether you are just starting out with digitalisation or have already implemented an advanced automation solution, you will find all the relevant information, tutorials and technical support you need to unleash the full potential of your u software in the Support Center.

In our Support Centre, we provide you with helpful information and instructions on our software solutions. There you can easily download all relevant resources.

More information

Do you have any questions about our products, services and support? Then contact us and our experts will answer your specific questions.

Contact

Our competent team is always at your side. We support you in finding the right solution for your individual situation.

Weidmüller GTI Software

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